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© 2019 by UNBOXING.

SHIPPING POLICY

  1. Our dispatch team will take 3-7 working days to pack and arrange for dispatch of your parcel following successful receipt of your order.

  2. Delivery time frames listed above are from 10am to 10pm daily exclusive of Weekends or Public Holidays 

  3. Additional charges for re-delivery will be applicable after one unsuccessful delivery attempt

  4. Remember to key in a working mobile number because our delivery service provider will drop you a text prior to delivery to arrange your delivery preference.

  5. In the event that you do not receive your parcel within the stipulated time-frame, or have any questions regarding your order, feel free to contact our customer care team via our Contact Us page.

RETURN & EXCHANGE POLICY

We are 100% confident of product quality and inspect each order before it ships out.

However, in the unlikely event that you’ve received:

  • 

Incorrect Item(s)

  • Defective Item(s)


  • Missing Item(s)


Simply fill in the form below, remembering to leave your contact number and the reason for returning the item. Our in-house delivery team will be in touch shortly to arrange a free collection and we guarantee a full refund for all items returned within 14 days.*


*All returned items must be in brand-new condition (no scuffs, no marks or any other signs of use)